Sometimes users on Paxful get their account frozen (restricted) due to certain behaviors that go against the Paxful policy.

This guide provides steps on how to unfreeze your account.

But before we go down to that let’s talk about behaviors that can get your account frozen.

One of these behaviors is when one attempts to sell already used gift cards on multiple occasions. Also, if you’ve taken business off Paxful to another platform, you’ll be suspended or even banned.

There’re a lot of other issues that can cause this you can see them here.

Note, account suspension or ban on Paxful are permanent and can’t be reversed. You can only get your account back on when frozed.

Now, let’s get back to how you can get your account unfrozen.

How to Unfreeze Paxful Account

Note, you have to reach Paxful customer support through a contact form.

Follow the steps below:

Step 1. Go to Paxful.com

Step 2. Click on the “Contact Us” button at the bottom right corner. On mobile devices, you’ll see a question mark.

Step 3. A contact form comes up, fill accordingly and in the “Request Type” field choose Account Issues> Restrictions> My Account is Suspended.

Step 4. Click the “Send” button.

Under 24hrs you should receive a mail stating if your account has been unfrozen.