How to Check Startimes Subscription Status (Balance)

Not sure if your Startimes subscription (balance) is still active? Don’t worry, Startimes has made it super easy to check this.

In this article, you’ll find 2 ways you can check your subscription status. First, on the website. Secondly, by reaching a customer care line nearest to you.

To check your Startimes subscription status or balance at any time, follow the steps below:

  • Go to the Startimes website, click HERE.
  • Click on the “RECHARGE BUTTON” button.
  • On the next page, you will be required to input your 11 digits smart card number.

That’s it, your subscription status will be there on the next screen for you to see.

Alternatively, you can call Startime’s customer care closest to you to give any complaint. Follow this link:

If you have any problem, please use the comment section.

52 thoughts on “How to Check Startimes Subscription Status (Balance)”

  1. Simbai Michael Zhou

    Every month I struggle to pay subscription I live in Lesotho 021 3984 7329 help me with how I can get better payment option I have to source agents who only pay my account at their own convince

  2. Kabir Lawal Sanda

    Good Morning
    Please I made subscription 1 Month on 30th of April but today it shows subscription has expired

  3. Why am I directed here when this thing is written in Arabic? My subscription is not yet due but I can’t watch nothing.

  4. My subscription just expired after one week.
    I paid #1800 for basic for one month last week
    Smart card 02146325753

    1. I just subscribed yesterday for monthly basis banquet, I watched those channels yesterday but today now is another story that I should subscribe again, what a heck is that?.
      And this is not the matter of signal, I had never had signal problem before, pls fix that on this smartcard (02110070735).

  5. Kayode huddaini

    I just did smart dish subscription yesterday through my gt mobile banking application, I have been debited but my decoder is not showing yet. My card number is 02577681992 and my name is kayoxe hussaini, my phone number is 08063817228. Pls fix this problem for me.

    1. I subscribed 1300 basic on the 2nd of July 2021 and it did not reach three weeks they took all the channels

  6. I have some balance on my startimes account but I have been disconnected I want to use it for my monthly subscription

  7. Clement ogunwehin

    Good evening… I subscribed #900 on my startimes since yesterday and is not working at all since… Please help me rectify this issue please… 02139405550

      1. Subscribed all channels last week but it’s still saying not subscribed
        U pepole can’t manage your decoders properly😑😡😠

  8. I paid #1800 for my subcription since 28 of July and is asking me to recharge again. And I checked the subcription status showing me Arabic.

  9. Stella Ezennakwe

    I sub for one month is not uptill 2 weeks . They asked me to sub again what is this … startime… l have sub .. attend to me or l destroy you decoder… am so angry now.

  10. Shittu Adekunle Yusuff

    I shittu Adekunle Yusuff, with smart card no:02724445315,I make a subscription of one month#1000 basic, on 15 Last month it didn’t reach one week expired, same thing day before yesterday load Nova 900 for one month also expired today, please do the right thing.

  11. I subscribed startimes Nova for 1 month on 30th of this month, now it has expired today. Please help rectify this.

  12. My subscription on startimes Nova #900 for one month just expired today after i subscribed on 30th of July 2021. Please help me rectify this.01467291808.


    Goodday! I subscribed since yesterday evening and up till moment, my subscription is yet to be activated. I will appreciate if the needful can be done as soon as possible to that I can start enjoy programs on my decoder. Thanks

    My dad decoder number is 021 1019 1429

  14. Please I subscribed for one month basic bouquet for 1700, yet nothing is showing. The decoder still writes this channel belongs to basic bouquet package,please recharge. What should i do . 02146347659 for my decoder

  15. Good morning,I’m having issue with the linkage of my app to my decoder my other phone which I link to the my decoder was stolen so getting a new phone I tried linking it to startime app, but it’s saying my decoder has reached his limit which I don’t understand I just renew my subscription.

  16. Agbomabiwon Nurudeen

    I subscribed for nova dish weekly was working fine until this channels active.Pls kindly rectify this smartcard number 021 3912 1920

  17. Why is it that my account expires before it’s time? Who changes my subscription from nyota to classic every time if not Startimes staff? This thing is so annoying!!!

  18. I made a subscription this evening #1,800 to this startime decoder no 02145790612, and it dose not show any channel please kindly assist.

  19. I subscribed form Nova my startimes channel yesterday 900 for my card 01831696646 successful still till me to recharge a again and I recharge a again 900 still my channel is not showing

  20. Onileowo ayorinde

    Please I make a subscription on my decoder and it’s keep saying No subscribed,my subscription has expired or I should renew my account, please bear with me

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